Privacy Policy
1. About CraftyShelly
CraftyShelly is a small UK business creating handmade personalised photo gifts and ready-made seasonal and Zodiac designs.
If you have any questions about how your personal information is used, you can contact us at:
Email: hello@craftyshelly.com
If you have any questions about how your personal information is used, you can contact us at:
Email: hello@craftyshelly.com
2. Information We Collect
When you place an order or contact us, we may collect information such as:
💜Your name
💜Email address
💜Delivery address
💜Contact details you provide
💜Order and payment information
💜Photos or images you upload for your order
💜Any messages or information you provide to us about your order
We only collect information that we need to process your order, provide our services, communicate with you and operate our website.
💜Your name
💜Email address
💜Delivery address
💜Contact details you provide
💜Order and payment information
💜Photos or images you upload for your order
💜Any messages or information you provide to us about your order
We only collect information that we need to process your order, provide our services, communicate with you and operate our website.
3. Photos You Upload
If you order a personalised photo product, you may upload photographs for us to use to create your product.
Your photographs are used only for the purpose of creating and fulfilling your order, unless you have separately given us permission to use an image for another purpose, such as displaying the finished product in our gallery or on social media.
Please only upload photographs that you have permission to use.
Your photographs are used only for the purpose of creating and fulfilling your order, unless you have separately given us permission to use an image for another purpose, such as displaying the finished product in our gallery or on social media.
Please only upload photographs that you have permission to use.
4. How We Use Your Information
We may use your information to:
💜Process and fulfil your orders
💜Create your personalised products
💜Contact you about your order
💜Arrange delivery or collection
💜Process payments
💜Deal with enquiries and customer service
💜Keep appropriate business and transaction records
💜Maintain and improve our website and services
💜Understand how visitors use our website, where you have given consent for optional tracking
💜We do not sell your personal information.
💜Process and fulfil your orders
💜Create your personalised products
💜Contact you about your order
💜Arrange delivery or collection
💜Process payments
💜Deal with enquiries and customer service
💜Keep appropriate business and transaction records
💜Maintain and improve our website and services
💜Understand how visitors use our website, where you have given consent for optional tracking
💜We do not sell your personal information.
5. Payments
Payments made through our website are processed by our payment provider.
We do not receive or store your full card details.
Payment information is handled by the relevant payment provider in accordance with their own privacy policies and security requirements.
We do not receive or store your full card details.
Payment information is handled by the relevant payment provider in accordance with their own privacy policies and security requirements.
6. Delivery and Other Service Providers
To fulfil your order, we may share the information necessary to provide the service with trusted third-party providers, such as payment, website, delivery and technology providers.
For example, your name and delivery address may need to be provided to a postal or delivery service.
We only share information where it is necessary for the relevant service or where we are legally required to do so.
For example, your name and delivery address may need to be provided to a postal or delivery service.
We only share information where it is necessary for the relevant service or where we are legally required to do so.
7. Cookies and Website Tracking
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function, for example to support features such as your shopping basket and checkout.
We may also use optional tracking technologies to understand website visits and measure advertising.
Optional tracking is only used when you give your consent through our cookie and tracking choices. You can choose to reject optional tracking and continue to use the website.
Some cookies are necessary for the website to function, for example to support features such as your shopping basket and checkout.
We may also use optional tracking technologies to understand website visits and measure advertising.
Optional tracking is only used when you give your consent through our cookie and tracking choices. You can choose to reject optional tracking and continue to use the website.
8. Meta Pixel and Advertising Tracking
CraftyShelly uses Meta Pixel on this storefront only when you choose “Accept all” in the cookie and tracking banner.
If you accept, information about your visit may be shared with Meta for advertising and measurement. This may include information such as the pages you view, browser or device information, IP address, and Meta cookies or similar identifiers.
The legal basis for this optional tracking is your consent. You can choose “Reject all” and continue using the storefront, or withdraw your consent later using the available privacy choices.
Meta processes information under its own terms and privacy policy.
If you accept, information about your visit may be shared with Meta for advertising and measurement. This may include information such as the pages you view, browser or device information, IP address, and Meta cookies or similar identifiers.
The legal basis for this optional tracking is your consent. You can choose “Reject all” and continue using the storefront, or withdraw your consent later using the available privacy choices.
Meta processes information under its own terms and privacy policy.
9. How Long We Keep Your Information
We keep personal information only for as long as we reasonably need it for the purposes described in this policy, including fulfilling orders, dealing with enquiries, maintaining appropriate business records and meeting legal or accounting requirements.
Photographs uploaded for personalised products are not intended to be kept indefinitely and will be deleted when they are no longer needed for the purpose for which they were provided, subject to any separate permission you have given us to retain or use them.
Photographs uploaded for personalised products are not intended to be kept indefinitely and will be deleted when they are no longer needed for the purpose for which they were provided, subject to any separate permission you have given us to retain or use them.
10. Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
💜Ask what personal information we hold about you
💜Ask us to correct inaccurate information
💜Ask us to delete information where there is no good reason for us to continue holding it
💜Ask us to restrict how we use your information in certain circumstances
💜Object to certain uses of your information
💜Withdraw consent where we rely on consent
If you would like to exercise a right or ask a question about your personal information, please contact us at:
hello@craftyshelly.com
💜Ask what personal information we hold about you
💜Ask us to correct inaccurate information
💜Ask us to delete information where there is no good reason for us to continue holding it
💜Ask us to restrict how we use your information in certain circumstances
💜Object to certain uses of your information
💜Withdraw consent where we rely on consent
If you would like to exercise a right or ask a question about your personal information, please contact us at:
hello@craftyshelly.com
11. Complaints
If you have a concern about how we have handled your personal information, please contact us first at:
hello@craftyshelly.com
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
hello@craftyshelly.com
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time if our services, website or the way we use personal information changes.
The latest version will always be made available on this page.
Last updated: September 2026
The latest version will always be made available on this page.
Last updated: September 2026